Returns & Damaged Items

We Want You to Feel Good About Your Purchase

GroomWorks wants you to be confident in the equipment you choose. Because products may be fulfilled by different partners, return eligibility, time limits, and procedures can vary by product.

Before Sending a Return

Please contact GroomWorks before sending any product back. We'll provide the appropriate return instructions for your order.

Damaged on Arrival

If your order arrives damaged, contact us promptly. Please include your order number and clear photos of the product, packaging, shipping label, and all visible damage.

Keep the Packaging

Please keep the original packaging and shipping materials until your claim or return has been resolved. Do not discard damaged packaging.

Return Shipping

Return-shipping responsibility and any applicable conditions depend on the product and the reason for the return. We'll provide the applicable instructions before a return is shipped.

Refunds

Once an approved return is received and processed, any applicable refund will be handled according to the return terms for that product and order.

Need Help?

Use our Contact GroomWorks page and include your order number so we can help as quickly as possible.