Refund policy

RETURN & REFUND POLICY

Returns & Refunds

At Groom Works, we want you to feel confident about the equipment you purchase. If your purchase isn't the right fit, we're here to help.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in new, resalable condition

Free from damage, modifications, or signs of use

Returned with all original parts, accessories, and packaging when applicable

Because our grooming equipment is large and heavy, please contact us before shipping anything back. We will provide return instructions and the appropriate return address.

Non-Returnable Items

Items that have been used, damaged, altered, or are missing parts may not qualify for a refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include photos of the product, packaging, and any visible damage so we can work with you to make it right.

Refunds

Once your returned item is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to the original payment method.

Original shipping charges, if applicable, may be non-refundable. For approved returns due to a change of mind or ordering the wrong product, return shipping costs may be the responsibility of the customer.

Exchanges

If you need a different product, please contact us. Depending on availability, we can help determine whether an exchange or return and repurchase is the best option.

Need Help?

Questions about a return, refund, or damaged shipment? We're happy to help. Please contact Groom Works through the contact information provided on our website.

Groom Works

Professional equipment for the people who do it all.