Shipping policy
SHIPPING & DELIVERY POLICY
Shipping & Delivery
At Groom Works, we believe getting the right equipment shouldn't come with surprise shipping costs.
Always Free Shipping
Free shipping is included on Groom Works products and is delivered right to your door.
Order Processing
Orders are processed after payment has been successfully received. Processing and delivery times may vary depending on the product, inventory, shipping destination, and carrier.
Delivery
Once your order has shipped, you may receive tracking information so you can follow your package.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, transportation issues, or other circumstances outside of Groom Works' control may affect delivery times.
Because our grooming tables are large and heavy, shipments may require additional handling by the carrier. Please make sure the shipping address is accurate and that someone is available to receive the shipment when necessary.
Inspect Your Order
Please inspect your package when it arrives. If your product arrives damaged, defective, or you receive an incorrect item, contact Groom Works as soon as possible. Please include photographs of the product and packaging when reporting shipping damage so we can help resolve the issue quickly.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase. Groom Works is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
Delivery Delays
Once an order has been handed to the shipping carrier, Groom Works cannot control the carrier's delivery schedule. We will do our best to assist you if a shipment is delayed or appears to be lost.
Questions About Your Shipment?
We're here to help. If you have questions about your order or delivery, please contact Groom Works using the contact information provided on our website.
Groom Works
Professional equipment for the people who do it all.